At qoobr Crafts, we strive to provide you with top-quality products and a seamless shopping experience. We understand that there might be instances where you wish to return a product. To ensure a smooth return and refund process, we have established the following return and refund policy.

1. Return Eligibility:
qoobr Crafts offers a 7-day return policy, unless the product is explicitly marked as “not returnable” under sale. To be eligible for a return, please ensure the following:
The request for a return or replacement must be made within 7 days from the date of product delivery. The product must not be marked as “not returnable” under sale.

2. Return Process
When you wish to return a product, please follow these steps:

  • Log in to your Qoobr Crafts account.
  • Go to your order history and select the specific order containing the product you want to return.
  • Click on the “Return” or “Replacement” option for the product you wish to return.
  • Follow the on-screen instructions to initiate the return process.

3. Product Condition
Before initiating a return, please ensure that:

  • The product is unused and in its original condition.
  • All price tags, labels, original packaging, and invoice are included with the product when returned.
  • The product has not been used, washed, damaged, or altered in any way.

4. Return Validation
Once the returned product is received by the Qoobr team, we will validate the condition to ensure that the packaging and tags are intact, and the product is unused.

5. Refund Process

If the returned product meets the necessary criteria, we will proceed with the refund process. The refund will be made to your bank account within 7 working days from return accepted. Please note that the shipping fee will be refunded only if all the products in your order are returned back to the seller.

6. Refund Timelines
The time it takes for the refund to be processed and reflected your bank account is 7 working days but may vary depending on your bank and payment method. We strive to process refunds as quickly as possible, and you will be notified once the refund is initiated.

7. Contact Us
If you have any questions or need assistance with the return and refund process, please feel free to contact our customer support team. We are here to help you with any queries or concerns you may have.

Important Note: Qoobr Crafts reserves the right to reject a return if the product does not meet the conditions outlined in this policy. We aim to provide you with a hassle-free return and refund experience, and we appreciate your cooperation in adhering to these guidelines.

Thank you for shopping with Qoobr Crafts!

here https://qoobr.com/contact-us/

Thank you for choosing Qoobr.com for your handcrafted jewelry needs. We look forward to serving you and hope you enjoy your unique, artisan-crafted pieces